Privacy Policy

Last updated: November 13, 2025

1. Introduction

The Zimbabwe National Association of Housing Cooperatives ("ZINAHCO", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Digital Platform.

2. Information We Collect

We may collect personal information that you provide to us directly, such as your name, email address, phone number, cooperative details, and financial information related to your contributions. We also collect information automatically when you use the platform, such as your IP address and usage data.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Platform
• Manage your account and your membership with your cooperative
• Process transactions and send you related information, including confirmations and invoices
• Improve, personalize, and expand our Service
• Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Platform, and for marketing and promotional purposes
• Ensure security and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your information with your registered cooperative's administrators for management purposes. We may also share information with third-party service providers who perform services for us, under strict confidentiality agreements. We may disclose your information if required by law.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Rights

You have the right to access, update, or delete the information we have on you. You can update your account information directly within your profile settings. For other requests, please contact us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@zinahco.org.